Covid19 Guinate Club Apartamentos, Puerto del Carmen

Official website

Prevention and safety protocol against COVID-19

So you can enjoy your holidays in complete tranquility at Guinate Club

Following the recommendations of the WHO, the guidelines of the Government of Spain and the Quality Institute Tourism we have developed, in cooperation with our collaborators, a prevention and safety protocol in front of the COVID-19 so that you can enjoy your holidays in complete tranquility at the Guinate Club. To facilitate planning your holidays we have made the booking conditions more flexible through our website. If you need change or cancel your reservation until December 31, 2020, please send an email to reservas@staymar.com and we will contact you to make the changes you need at no cost. We understand that the situation is changing and we want your reservation with us not to be a cause for concern. but of enjoyment.

When we have the opportunity to receive you at Guinate Club, you will be able to verify that our COVID-19 will provide you with a safe environment in which to enjoy your holidays with your loved ones dear ones Our protocol covers all the operational areas of the hotel and will be adapted to current regulations in every moment. All our employees have received training to adapt to the new environment, prioritizing security of our clients.

Reception
Safety distance, protective screens, contactless temperature taking, online check-in, disinfection of access cards to the room, gel dispensers, disinfection every shift ... these are some of the measures we have implemented to guarantee a hygienically safe environment .

Apartaments
To ensure that your apartment is perfectly sanitized, we have introduced in our protocol exhaustive cleaning with proven virucidal products; cleaning instruments unique to each room. Elimination of non-essential elements such as; stationery, plastics and cushions, disinfection of TV controls, air conditioning. Systematic high-temperature steam cleaning of textiles such as sofas, curtains.

Pool and common areas
Sunbeds and umbrellas will be placed with the necessary separation to guarantee the safety of all our clients. Our staff will ensure that the safety distances.

Each hammock and umbrella will be cleaned with products suitable after each use.
The pool is specially treated to keep it as a perfectly safe environment.

Pool bar
In our Pool Bar restaurant, we will keep the same protocol with the necessary protection measures and culinary quality that characterizes us.

We will have to limit the capacity to guarantee the distances of security where we will establish enough shifts so that each client can enjoy our gastronomy with relaxation and tranquility.


We have agreed an action protocol with Hospiten, leader in healthcare in Lanzarote, to treat possible cases infection with immediate transfer to hospital.
Our employees are regularly tested and have been instructed to stay at home with the least possible symptom.

These are simply some of the procedures that we have established so that together we can maintain a safe environment that allows you to enjoy your holidays with us.

If you have any questions, concerns or comments, please email us at recepcion@guinate.com

We will be happy to assist you.
We hope to see you soon at Guinate Club, in the meantime receive the warmest regards from our team.
COVID-19 Important information